Intellectual Property Policy

RelayVera respects the intellectual property rights of others, including but not limited to copyrights, trademarks, service marks, trade dress, patents, design rights, trade secrets, and other proprietary rights. If you believe that any content on this Site infringes your intellectual property rights, please contact us using the information below.

How to Submit an IP Complaint

To help us process your complaint efficiently, please provide the following information in writing:

1. Your Contact Information
   • Full name, company name (if applicable), mailing address, telephone number, and email address;
2. Identification of the Intellectual Property Right
   • For copyright: description of the copyrighted work, registration number (if any), and jurisdiction;
   • For trademark/service mark/trade dress: registration number, jurisdiction, and a clear representation of the mark;
   • For patents: patent number, jurisdiction, and relevant claims;
   • For other IP rights (e.g., design rights, trade secrets): sufficient details to identify the right and its scope;
3. Identification of the Allegedly Infringing Material
   • A clear description and the exact URL(s) on our Site where the material appears, sufficiently precise to allow us to locate it;
4. Good Faith Statement
   • A statement that you have a good faith belief that the use of the material is not authorized by the rights holder, its agent, or applicable law;
5. Accuracy & Authorization Statement
   • A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the rights holder;
6. Signature
   • Your physical or electronic signature.

Contact Information for IP Complaints

Please send your written complaint to:

Intellectual Property Rights Officer RelayVera 19H MAXGRAND PLAZA NO.3 TAI YAU STREET SAN PO KONG, KL, Hong Kong Email: [email protected]

We recommend sending complaints via email for faster processing. Please include "IP Complaint – [Your Company Name]" in the subject line.

Our Response Process

• Acknowledgement: We will acknowledge receipt of your complaint within [3-5] business days.
• Review: We will review the complaint for completeness and good faith. Incomplete or frivolous complaints may be returned for clarification or declined.
• Action: If warranted, we will remove or disable access to the allegedly infringing material promptly.
• Third-Party Content: If the complaint relates to content submitted by a third party (e.g., customer review, partner listing), we may notify that party and provide a reasonable opportunity to respond.
• Decision Communication: We will inform you of our decision in writing. If we decline to take action, we will provide a brief explanation.

Counter-Notice (If Applicable)

If you believe your content was removed or disabled due to a mistake or misidentification, you may submit a counter-notice containing:

• All information listed in the How to Submit an IP Complaint section above;
• A statement under penalty of perjury that you have a good faith belief the material was removed due to mistake or misidentification;
• A statement consenting to the jurisdiction of the courts of Hong Kong SAR for resolution of any dispute.

Submit counter-notices to the same contact information above. We will review and respond within a reasonable timeframe.

Good Faith Requirement & Legal Notice

• Under Hong Kong law (including the Copyright Ordinance Cap. 528 and Trade Marks Ordinance Cap. 559), any person who knowingly makes a false claim of intellectual property infringement may be liable for damages, including legal costs and attorneys' fees.
• We encourage all parties to act in good faith, conduct reasonable due diligence before submitting complaints, and seek independent legal advice if uncertain about their rights.

Note on Manufacturer Trademarks & Product Content

Product names, logos, trademarks, specifications, images, and documentation appearing on this Site (e.g., Cisco®, Aruba®, Huawei®, HPE®, Juniper®) are the property of their respective owners. They are used:

• For identification, informational, and comparative purposes only;
• Under principles of fair use, nominative use, or pursuant to distribution agreements;
• Without implying endorsement, affiliation, or sponsorship by RelayVera, unless expressly stated.

If you are a manufacturer, brand owner, or authorized representative with concerns about how your intellectual property is displayed on our Site, please contact us directly at [email protected]. We prioritize resolving concerns from our supply chain partners promptly and professionally.

Limitation

This complaint process applies to content hosted or controlled by RelayVera on this Site. It does not apply to:

• Content on third-party websites linked from our Site;
• Content in external communications (e.g., emails, social media) not published on this Site;
• Product functionality or performance issues, which should be directed to our technical support team.

Nothing in this section limits your statutory rights and remedies under applicable law.